RUTC+8URN & REFUND POLICY

We want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions and process for returns and refunds for products purchased on our website (the “Site”). By placing an order, you agree to the terms below.

(1) 30-Day Return Window

You may request a return and refund within 30 days of receiving your order. Return requests submitted after 30 days from the delivery date will not be accepted.

(2) Eligibility Conditions for Returns

To be eligible for a return, the item must meet all of the following conditions:

  • Reasonable inspection and try-on are permitted. However, the item must remain in resalable condition and show no signs of wear beyond reasonable inspection or try-on.
  • The item must be unworn, unwashed, and free from stains, odors, damage, or alterations.
  • All original tags, packaging, and any included accessories must be intact and included.
  • The original packaging should be retained and used for the return whenever possible.
  • Proof of purchase (such as your order number or confirmation email) must be provided.
  • We reserve the right to refuse returns that do not meet the above conditions.

(3) Return Authorization Required

Before returning any item, you must contact our customer service team to request a Return Authorization . Once approved, we will provide the correct return instructions and return address.

Returns sent without prior authorization will not be processed.

Please do not send items back to the original shipping address. Unauthorized returns sent to the source address will not be accepted or refunded.

(4) Return Shipping & Packaging Responsibility

Customers are responsible for return shipping costs unless the item was defective or incorrect due to our error.

We strongly recommend returning the item in its original packaging to ensure proper protection during transit. If the returned item is damaged during return shipping due to insufficient packaging, the customer will be responsible for the damage and the refund may be reduced or denied.

We recommend using a trackable shipping service, as we are not responsible for items lost in return transit.

(5) Inspection & Refund Processing

Once we receive your returned item, we will inspect it to ensure it meets our return conditions.

If approved, your refund will be processed within 7 business days after we receive and inspect the item. Refunds will be issued to the original payment method used at checkout.

Depending on your payment provider, it may take additional time for the refund to appear on your statement.

(6) Non-Returnable Items

The following items are not eligible for return:

  • Items that have been worn, washed, altered, or damaged after delivery.
  • Items missing original tags, packaging, or any included accessories.
  • Items returned without authorization.
  • Items damaged due to improper handling after delivery.

(7) Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide photos of the item and packaging. We will review the case and provide a suitable resolution.

(8) Contact Us

To request a return authorization or for any questions regarding returns and refunds, please contact us: +86 15396287262 / [email protected]