PRIVACY POLICY

This Privacy Policy explains how LUO YANG SHI MENG JIN QU LIAN JIE SHANG MAO YOU XIAN GONG SI (“we,” “us,” “our”) collects, uses, shares, and protects your personal information when you visit or make a purchase from our website (the “Site”). This website is a self-hosted store built on WordPress and powered by WooCommerce. By using the Site, you agree to the practices described in this Policy.

(1) Who We Are

This Site is operated under the LUO YANG SHI MENG JIN QU LIAN JIE SHANG MAO YOU XIAN GONG SI brand (“we,” “us,” “our”). The business owner responsible for this Site can be contacted at: Room 506-00603, 5th Floor, No. 1, Weiyi Road, Kangle Street, Mengjin District, Luoyang City, Henan Province.

(2) Scope & Geographic Coverage

This Privacy Policy applies to all users who access or make purchases through the Site worldwide. Because we offer international shipping, personal information may be processed in countries where our service providers operate.

(3) Personal Information We Collect

We may collect the following categories of personal information:

  • Identifiers: name, email address, phone number, billing/shipping address.
  • Order information: items purchased, order value, timestamps, and order notes you provide.
  • Account information: login credentials (if you create an account), preferences, saved addresses.
  • Customer support information: messages, emails, chat logs, and attachments you send us.
  • Device and usage data: IP address, browser type, device identifiers, pages viewed, and interactions (via cookies or similar technologies).

(4) Information You Provide at Checkout

When you place an order, we collect information needed to fulfill it (such as your name, shipping address, email, phone number, and order details). This information is used for order processing, delivery, customer support, and fraud prevention.

(5) Payment Processing (Stripe & PayPal) — No Storage of Payment Credentials

Payments are processed by trusted third-party payment providers, including Stripe and PayPal. We do not store your full payment card details, CVV, bank account numbers, or other payment credentials on our servers. Payment information is submitted directly to Stripe or PayPal and handled according to their security and privacy practices.

We may receive limited transaction information (for example: payment status, a transaction reference, and partial identifiers such as the last four digits) to confirm your order, provide support, and help prevent fraud.

(6) Cookies, Similar Technologies & WooCommerce/WordPress Features

The Site uses cookies and similar technologies to enable core functions (such as cart and checkout), remember preferences, help secure the Site, and understand how visitors use the Site. You can control cookies through your browser settings; disabling certain cookies may affect Site functionality.

(7) How We Use Your Information

We use personal information for purposes such as:

  • Processing orders, payments, shipping, delivery, returns, and refunds.
  • Providing customer support and communicating about your order or account.
  • Preventing fraud, abuse, and unauthorized transactions.
  • Improving and maintaining the Site, including troubleshooting and performance.
  • Sending service-related notices (e.g., shipping updates) and, where permitted, marketing communications.

(8) Legal Bases & Lawful Use (Where Applicable)

Where required by law, we rely on lawful bases such as: performance of a contract (to deliver your order), our legitimate interests (to secure and improve the Site, prevent fraud, and support customers), and your consent (for certain cookies/marketing where required).

(9) Sharing Your Information

We share personal information only as needed to operate the Site and deliver services. This may include sharing with:

  • Payment providers: Stripe and PayPal (to process payments).
  • Shipping and logistics partners: carriers and fulfillment partners (to deliver your order and provide tracking).
  • IT and infrastructure providers: hosting, security, analytics, and email service providers (to run the Site and communicate with you).
  • Professional advisors: legal, accounting, or compliance advisors when necessary.
  • Authorities: when required by law, court order, or to protect rights, safety, and prevent fraud.

(10) International Data Transfers

Because we use service providers that may operate in different countries, your personal information may be transferred, stored, or processed outside your country of residence. We take reasonable steps to ensure appropriate safeguards are used to protect your information during such transfers.

(11) Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. These measures may include: secure encryption in transit using HTTPS (SSL/TLS), access controls and least-privilege permissions, strong authentication for administrative access, routine monitoring and logging, malware scanning, firewall protections (where available), secure backups, and timely security updates to WordPress, WooCommerce, themes, and plugins.

No method of transmission or storage is 100% secure. You are responsible for keeping your account credentials confidential.

(12) Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy, including to complete transactions, provide customer support, comply with legal/tax obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of information and applicable legal requirements.

(13) Marketing Communications

If you opt in to marketing emails (where available), we may send you updates about products and promotions. You can unsubscribe at any time by using the link in our emails. Even if you unsubscribe from marketing, we may still send you non-promotional messages related to your orders or account.

(14) Children’s Privacy

The Site is not intended for children under the age of 13 (or the minimum age required by applicable law in your region). We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us so we can take appropriate action.

(15) Your Privacy Rights

If you are located in the People’s Republic of China, you may have certain rights in relation to your personal information in accordance with applicable laws and regulations, including the right to know, access, copy, correct, supplement, or delete your personal information, as well as the right to withdraw consent where processing is based on your consent.

Subject to applicable legal requirements and exceptions, you may also have the right to request an explanation of our rules for processing your personal information, request the transfer of your personal information where legally permitted, and request the restriction or objection to certain processing activities.

To exercise your rights, please contact us using the details in section (18). We may verify your identity before processing your request in order to protect the security of your personal information.

(16) Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us: +86 15396287262 / [email protected]
Address: Room 506-00603, 5th Floor, No. 1, Weiyi Road, Kangle Street, Mengjin District, Luoyang City, Henan Province