We ship worldwide. Shipping fees are flat rates by destination region, and free-shipping thresholds vary by region. The exact shipping cost and any free-shipping eligibility will be shown at checkout.

Orders are typically processed within 1–2 business days (excluding weekends and holidays). Once shipped, you’ll receive a confirmation email with a tracking number. Tracking updates may take 24–48 hours to appear.

Yes. You may request a free cancellation for a full refund within 48 hours of placing your order, as long as the order has not shipped. If it has shipped, cancellation is no longer possible and our return policy applies.

If your return is approved, refunds are processed within 7 business days after we receive and inspect the returned item. Your bank or payment provider may take additional time to post the refund.

We accept Visa, Mastercard, Maestro, Apple Pay, Klarna, SOFORT, and PayPal. Payments are processed securely via Stripe and PayPal. We do not store your full payment card details or CVV.

Payment failures can happen due to insufficient funds, incorrect billing details, bank security blocks, or required authentication. Please re-check your details, try another payment method, or contact your bank. If you need help, contact us.

No. We never store full payment card details, CVV, or bank credentials on our servers. Payment data is handled directly by Stripe or PayPal.

We use reasonable safeguards such as HTTPS (SSL/TLS) encryption in transit, access controls, monitoring, and timely security updates for WordPress and WooCommerce. No system is 100% secure, but we work to protect your information.

You can reach us at +86 15396287262 or [email protected].