PAYMENT POLICY

This Payment Policy explains the accepted payment methods, how payments are processed, possible reasons for payment failures, and what you can do if a transaction is declined. By placing an order on our website (the “Site”), you agree to the terms below.

(1) Accepted Payment Methods

We accept Visa, Mastercard, Maestro, Apple Pay, Klarna, SOFORT, and PayPal for secure checkout. Available payment methods may vary depending on your location and device.

(2) Secure Payment Processing

All payments are processed through trusted third-party payment service providers, including Stripe and PayPal.

We do not store your full payment card details, CVV, bank account information, or other sensitive payment credentials on our servers. Payment information is transmitted directly to the payment provider using secure encryption technology (SSL/TLS).

(3) Payment Authorization

When you place an order, your payment method is subject to authorization and verification by your bank or payment provider. Your order will only be processed once payment authorization is successfully completed.

(4) Common Reasons for Payment Failure

If your payment is declined or fails, it may be due to one or more of the following reasons:

  • Insufficient funds or credit limit exceeded.
  • Incorrect card number, expiration date, CVV, or billing details.
  • Billing address does not match your bank’s records (AVS mismatch).
  • Your bank has flagged the transaction as suspicious or high-risk.
  • International transactions are not enabled on your card.
  • Temporary technical issues with your bank or payment provider.
  • Expired card or payment method.
  • Strong Customer Authentication (SCA) or identity verification was not completed.

(5) What To Do If Your Payment Fails

If your payment is declined, we recommend the following steps:

  • Double-check that your card details and billing address are entered correctly.
  • Ensure your card has sufficient funds or available credit.
  • Contact your bank to confirm the transaction was not blocked for security reasons.
  • Try an alternative payment method (such as PayPal, Klarna, or another card).
  • Complete any additional authentication steps requested by your bank.

(6) Fraud Prevention & Security Review

For security and fraud prevention purposes, certain transactions may be subject to additional review. We reserve the right to decline or cancel orders that appear suspicious or cannot be verified.

(7) Currency & Charges

All charges are processed in the currency displayed at checkout. Your bank or payment provider may apply currency conversion fees or international transaction fees where applicable.

(8) Refunds

Approved refunds are issued to the original payment method used at checkout. Refund processing times are outlined in our Return & Refund Policy. Depending on your financial institution, it may take several business days for the refunded amount to appear on your statement.

(9) Contact Us

If you experience payment issues or have questions regarding a transaction, please contact us at [email protected] or +86 15396287262.